Can we set up a call center business in Thailand and get the Thai BOI promotion? What benefits can we get from the BOI?
Yes, you can set up a call center business in Thailand. You can also be eligible for BOI promotion under the category of international business process outsourcing activity.
Per the BOI conditions, IBPO services must be provided through the telecommunications network. Services may include administrative support, finance and accounting, human resources, sales and marketing, customer support, international call centers, data processing, etc.
However, only non-tax incentives shall be granted to promoted IBPO companies.